Fahison
By contacting the Fahison customer service team to cancel your order, you acknowledge that you have read, understood and agreed to be bound by this Cancellation and Refund Policy.
First Rescheduling the Service Appointment
Before the inspector arrives at the site:
You may reschedule the service appointment without any additional fees, provided that the following conditions are met:
- The inspection service is not rescheduled to more than 30 days from the date of payment.
- Customer service is notified of the rescheduling 24 hours before the inspector's scheduled visit.
You shall not be entitled to claim a refund of part or all of the value of your order, or to receive compensation in any form, if the service is not used after a period of 30 days from the date of payment has elapsed. We reserve the right to reject a rescheduling request if the above conditions are not met.
After the inspector arrives at the site and before the service begins:
The service cannot be rescheduled after the inspector has arrived at the site; the full service fee will be charged and is non-refundable.
Second Cancellation Before the Service Begins
Before the inspector arrives at the site:
You may submit a request to cancel the service before it begins. A fee of AED 52.5 (inclusive of VAT) will be applied to cancellations of this type, and the cancellation request will be accepted in this case provided that the following condition is met:
The cancellation request is made within 7 days of the payment date of the order.
We reserve the right to reject the cancellation request if the above condition is not met.
After the inspector arrives at the site and before the service begins:
The service cannot be cancelled after the inspector has arrived at the site; the full service fee will be charged and is non-refundable.
Third Cancellation During the Service
If cancellation is requested during the performance of the service for any reason relating to the service requester, the full service fee will be charged and is non-refundable.
Fourth Cancellation Due to Inability to Provide the Service
If we are unable to provide the service and cancel your order, the full amount will be refunded to the service requester's account via the payment method used.
Fifth Cases in Which Cancellation Requests Do Not Apply
The service may not be cancelled, and you shall not be entitled to claim a refund of part or all of the value of your order, if any of the following cases applies:
- If 7 days have passed since the date of payment.
- If the inspector has visited the site, whether or not the inspection was carried out.
Sixth Refunds of Amounts Paid
We will create a refund request for the amount due after deducting the fees in accordance with the provisions of this policy, and the refund will be made to the same payment method used when ordering the service, unless otherwise agreed.
The refund process may take 14 days from the date we approve the cancellation, depending on the payment method, card type and bank used.
Seventh General Provisions
We reserve the right to review and reject cancellation or rescheduling requests, or to suspend your Fahison account, if we observe high levels of cancellations or rescheduling on your part, at our sole discretion, without prejudice to any of your rights under the laws in force in the United Arab Emirates.
Eighth Governing Law
These terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. If any provision of this policy is held invalid, the remaining provisions shall not be affected by such invalidity and shall remain in full force and effect.
Any dispute arising out of or relating to this policy and its terms, or to your use of the website, shall be resolved by the competent authorities in Abu Dhabi, United Arab Emirates.
Ninth Procedure for Requesting Rescheduling or Cancellation
You may submit a rescheduling or cancellation request by contacting us by email at info@fahison.ae or by phone at 054 246 6946. We will respond to your request within 2 business days. Please note that the date of your rescheduling or cancellation request is the date relied upon when we review the request.